Hybrid Fintech Operations Specialist I

at The Bancorp

• Job title: Fintech Operations Specialist I
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Sioux Falls, United States

About the role

• Operations Specialist managing compliance and regulatory tasks for The Bancorp's client programs. Ensuring adherence to regulations while providing operational support in a hybrid work environment.

Responsibilities

• Monitors transactional and compliance reports to detect parameter breaches, regulatory violations, or potential fraudulent activity.
• Conducts thorough account reviews and prepares Unusual Activity Reports (UARs) for the Financial Crimes Risk Management team, adhering to The Bancorp Bank’s established procedures.
• Reviews and resolves ACH-related inquiries including Letters of Indemnity (LOIs) and reclamations.
• Processes transactions which may involve the reversal of funds from consumer accounts and account closures, in compliance with regulatory guidelines and internal policies.
• Ensures compliance with federal regulations by accurately processing Trace Requests, Death Notification Entries (DNEs), and Debit to Fed transactions received from the U.S. government.
• Manages the timely return of government funds in accordance with applicable guidelines.
• Handles client and cardholder requests to issue checks for remaining account balances.
• Appropriately debits funds using correct transaction codes and descriptions and closes accounts or cards in accordance with the cardholder agreement.
• Responds to check-related inquiries, including initiating stop payments and issuing replacement checks as needed.
• Collaborates regularly with the Financial Crimes Risk Management team to facilitate weekly closures of accounts listed on the Restricted Customer Database, ensuring proper handling and documentation in accordance with internal compliance procedures.
• Builds strong working relationships with Program Operations Managers to collaboratively address client issues and support operational problem-solving.
• Assists with a variety of daily, weekly, and monthly tasks to ensure seamless program execution.
• Reviews written statements of authorized debits to verify compliance with NACHA Operating Rules before processing client-initiated ACH return requests.
• Cultivates and maintains positive relationships with key clients, ensuring a high level of service and responsiveness to their needs.

Requirements

• Associate degree in a related field or equivalent combination of training and experience
• 1 year of relevant experience
• Excellent verbal, written, and interpersonal communication skills
• Team player, able to work effectively in a team fostered, multi-tasking environment.
• Proficient in all Microsoft Office products, e.g., Excel, PowerPoint, Word, Outlook.
• Able to learn and quickly maneuver through account screens on 12+ systems.

Benefits

• Health insurance
• Flexible work arrangements
• Professional development opportunities