Hybrid IT Systems and Support Administrator

Posted 13 hours ago

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About the role

  • System Administrator managing core IT systems and infrastructure for a fast-paced startup in Limassol. Supporting the CTO and ensuring compliance across IT operations and security.

Responsibilities

  • Maintain and support core IT systems and infrastructure, including Microsoft 365, Exchange, Entra ID (Azure AD), Intune (Windows & macOS), Cloudflare, and AWS environments.
  • Administer endpoint management and security policies across both Windows and macOS devices using Intune and related tools to ensure compliance and data protection.
  • Oversee Atlassian stack (Jira, Confluence, and Service Management), including configuration, access, and user provisioning.
  • Manage software licensing, procurement, and asset tracking, ensuring cost-effective, compliant usage of hardware and software across the organization.
  • Provide hands-on technical support to ~60 local and remote team members across multiple locations, resolving hardware, software, and network issues.
  • Develop and maintain IT operational documentation, knowledge base articles, and process guidelines to support efficiency and self-service.
  • Implement ITSM/ITIL best practices for service delivery, incident management, and continuous improvement.
  • Evaluate, recommend, and implement infrastructure improvements, staying current with emerging technologies to support business growth and resilience.
  • Support security and disaster recovery processes, including backup management, access controls, and system monitoring.

Requirements

  • 2+ years of experience in IT support, systems administration, or infrastructure engineering roles.
  • Hands-on experience with Microsoft 365, Exchange, Entra ID (Azure AD), Intune, and macOS/Windows endpoint management.
  • Familiarity with cloud platforms, especially AWS (IAM, EC2, S3), and Cloudflare for DNS and security configurations.
  • Proficiency in Atlassian tools (Jira, Confluence, Service Management) and general SaaS administration.
  • Solid understanding of network fundamentals (DNS, DHCP, TCP/IP); familiarity with VoIP concepts is a plus.
  • Strong skills in IT asset and license management, procurement workflows, and access governance.
  • Understanding of ITIL/ITSM principles and service delivery models.
  • A proactive, solution-oriented mindset and eagerness to learn and implement new technologies.
  • Strong communication and collaboration skills, with the ability to support both technical and non-technical users.
  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

Benefits

  • Hybrid work model (home + office) in Limassol
  • Career growth opportunities and ongoing professional development
  • Continuous training and hands-on experience with modern technologies
  • 21 days of annual leave + 6 days of sick leave
  • Work anniversary gift & birthday half-day off
  • Digital onboarding and full support during induction

Job title

IT Systems and Support Administrator

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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