Sales Support Administrator responsible for operational support and client management at Prospr by Sunlife. Enhancing team efficiency while ensuring effective client communications and document management.
Responsibilities
Manage the team inboxes to triage client requests and work items to Prospr’s Insurance & Wealth Associate (IWA) and Advisor teams.
Support campaign administration; assigning leads to Advisors and maintaining ongoing reporting.
Run various Salesforce reports and campaigns to ensure action on open opportunities and reporting accuracy.
Manage the retrieval and sorting of boxes containing client files for destruction, legal hold, and imaging.
Organize documents in a systematic and logical manner to ensure easy retrieval, and adherence to the Sun Life records retention rules.
Maintain a high attention to detail to ensure that all documents are properly segmented and prepared for offsite storage.
Requirements
High school diploma with 3-6 years of experience or an equivalent combination of education and experience – Degree or college diploma preferred.
Attention to detail: Strong attention to detail to ensure critical information is not missed when sorting client files, administering tasks, and identifying key documents.
Organization: The candidate should have excellent organizational skills to maintain a systematic and logical filing system.
Technical skills: The candidate should have experience using scanning equipment and be proficient in uploading data into Salesforce or similar software.
Communication skills: The candidate should have effective communication skills to interact with team members and supervisors to provide updates on the status of their work and to collaborate on achieving objectives.
Experience that would be nice to have: Previous experience in financial services, an office environment, and/or client service roles. Strong client relationship skills and a client centric mindset. Knowledge of Salesforce.
Benefits
Flexible Benefits from the day you join to meet the needs of you and your family.
Pension, stock and savings programs to help build and enhance your future financial security.
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