Technology Solutions Manager responsible for supporting project platforms in Retail Store Development. Managing IT initiatives and providing technical support across business - critical platforms.
About the role
- Solution Architect responsible for the adoption and value delivery of Thales's cyber security products. Collaborating with customers to maximize the value throughout their journey.
Responsibilities
- Serve a critical function within the organization by ensuring ongoing and ever-improving customer return-on-investment at scale
- Meet with customers at the various phases of product deployments
- Collaborate with other teams to ensure products are architected, deployed and configured in a manner to deliver maximum value
- Understand at a macro-level how customers are leveraging Imperva’s product offerings
- Identify new emerging business and technical trends
- Work closely with Product Management (PM) and Product Development (PD) to ensure strategic product roadmaps align with evolving customer requirements and expectations
- Drive product adoption, expansion, and customer engagement through webinars, digital content, and cohort engagement approaches (e.g., workshops, office hours, etc.)
- Partner with the CSMs to accelerate time to value and increase feature adoption thereby accelerating the customer life cycle journey to enable expansions more quickly and successfully
- Contribute to the creation of content for the Digital CSM organization, Community, and other value-added collateral that can be shared with our customers at scale
- Liaise with Product Management and Product Engineering teams to ensure a closed loop feedback model
- Partner with services team members for health checks and value assessments
- Build engagement playbooks and reach out to customers with a relentless focus on quick solutions and positive outcomes
- Contribute and execute on Get Our Act Together (GOAT) plans for at-risk customers
- Organize product-centric office hours where customers can become more familiar with the product
- Conduct periodic customer health-checks
- Prepare and educate customers on new features and releases
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
Requirements
- 10+ years technology experience
- Excellent interpersonal, communication, presentation, and project management skills
- Demonstrated facilitation, collaboration and problem-solving skills
- Demonstrated ability to build effective working relationships with stakeholders leading to “trusted advisor status”
- Demonstrated competency in the ability to translate customer/business requirements into business solutions
- Demonstrated understanding of the 360 customer experience, including but not limited to client business drivers and client value attainment (ROI/TCO)
- Deep understanding of the full software development lifecycle, application deployment processes, and automation (APIs)
- Strong knowledge of cloud architecture as well as the IT landscape
- Proficient with at least one the following cloud service providers (AWS, GCP, Azure)
- Proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
- Ability to position, discuss and debate solution validation, using objection-handling skills
- Proficient with and understanding the foundation concepts of data protection (key management and encryption)
- Highly motivated with the ability to work independently to successfully drive projects
- Ability to travel to customer as needed
- Applicants must have a valid work permit in the UK.
Benefits
- Flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times
- Opportunities for committed employees to learn and develop their career
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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