Hybrid Solutions Architect

at Thales

• Job title: Solutions Architect
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Google Cloud Platform
• Location requirements: Hybrid, Belfast, United Kingdom

About the role

• Solution Architect responsible for the adoption and value delivery of Thales's cyber security products. Collaborating with customers to maximize the value throughout their journey.

Responsibilities

• Serve a critical function within the organization by ensuring ongoing and ever-improving customer return-on-investment at scale
• Meet with customers at the various phases of product deployments
• Collaborate with other teams to ensure products are architected, deployed and configured in a manner to deliver maximum value
• Understand at a macro-level how customers are leveraging Imperva’s product offerings
• Identify new emerging business and technical trends
• Work closely with Product Management (PM) and Product Development (PD) to ensure strategic product roadmaps align with evolving customer requirements and expectations
• Drive product adoption, expansion, and customer engagement through webinars, digital content, and cohort engagement approaches (e.g., workshops, office hours, etc.)
• Partner with the CSMs to accelerate time to value and increase feature adoption thereby accelerating the customer life cycle journey to enable expansions more quickly and successfully
• Contribute to the creation of content for the Digital CSM organization, Community, and other value-added collateral that can be shared with our customers at scale
• Liaise with Product Management and Product Engineering teams to ensure a closed loop feedback model
• Partner with services team members for health checks and value assessments
• Build engagement playbooks and reach out to customers with a relentless focus on quick solutions and positive outcomes
• Contribute and execute on Get Our Act Together (GOAT) plans for at-risk customers
• Organize product-centric office hours where customers can become more familiar with the product
• Conduct periodic customer health-checks
• Prepare and educate customers on new features and releases
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal

Requirements

• 10+ years technology experience
• Excellent interpersonal, communication, presentation, and project management skills
• Demonstrated facilitation, collaboration and problem-solving skills
• Demonstrated ability to build effective working relationships with stakeholders leading to “trusted advisor status”
• Demonstrated competency in the ability to translate customer/business requirements into business solutions
• Demonstrated understanding of the 360 customer experience, including but not limited to client business drivers and client value attainment (ROI/TCO)
• Deep understanding of the full software development lifecycle, application deployment processes, and automation (APIs)
• Strong knowledge of cloud architecture as well as the IT landscape
• Proficient with at least one the following cloud service providers (AWS, GCP, Azure)
• Proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
• Ability to position, discuss and debate solution validation, using objection-handling skills
• Proficient with and understanding the foundation concepts of data protection (key management and encryption)
• Highly motivated with the ability to work independently to successfully drive projects
• Ability to travel to customer as needed
• Applicants must have a valid work permit in the UK.

Benefits

• Flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times
• Opportunities for committed employees to learn and develop their career