Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Travel Support Specialist at Ten managing complex flight servicing and operational processes for high-net-worth members. Collaborating with various teams to ensure seamless travel experiences.
Responsibilities
- **The Role**
- As a Travel Support Specialist, you will play a critical role in supporting our regional travel teams with complex flight servicing and back-office travel processes. Your expertise in GDS systems and airline processes will ensure seamless ticketing, reissues, exchanges, and data accuracy across our platforms.
- You will work closely with Travel, Commercial, and Finance teams to support the Americas Travel Strategy, helping to drive supplier performance and maintain operational precision.
- **Key Responsibilities**
- Supporting regional travel teams with complex flight servicing including ticket issuing, reissuing, cancellations, refunds, and exchanges.
- Ensuring accurate booking data is stored and maintained in back-office systems.
- Liaising with Commercial and Finance teams on an ad hoc basis to ensure data integrity and supplier performance.
- Utilizing supplier relationships and contracts to optimize revenue opportunities.
- Managing escalations professionally and resolving issues efficiently.
- Maintaining compliance with travel industry regulations and operating standards.
- Delivering consistently high-quality internal support to Lifestyle Managers.
Requirements
- **What We Are Looking For**
- **Education & Experience**
- Degree level education or equivalent industry experience.
- Minimum of **2 years’ GDS experience** booking Domestic and International Flights (Published and Net Fares).
- **Amadeus preferred.**
- Experience working with **IATA, BSP, and ARC**.
- Strong understanding of travel industry regulations and operating licenses.
- Well-travelled with good international destination knowledge.
- Strong research capability.
- Proficiency in Microsoft Office (Word, Outlook).
- **Knowledge & Skills **
- Fluent in English (written and spoken).
- Confident communicator via phone and email.
- Ability to work independently with high levels of accuracy.
- Passion for delivering high-quality, personalised support.
- Proven track record of exceptional customer service.
- Excellent time management and organizational skills.
- Strong multitasking ability with competing priorities.
- Commercial awareness and negotiation confidence.
- Experience handling customer escalations to resolution.
- High level of discretion with confidential matters.
- Adaptability within a global, evolving business environment.
- Proactive, creative, and solution-oriented mindset.
Benefits
- **Why Join Ten**
- You will join a global organisation at the forefront of luxury lifestyle services, where operational excellence powers extraordinary travel experiences. This is an opportunity to grow within an international environment while contributing directly to the success of our Travel proposition in the Americas.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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