Hybrid Credit Controller

at Ten Lifestyle Group

• Job title: Credit Controller
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Cape Town, South Africa

About the role

• Credit Controller managing accounts receivable and supporting cash flow for global lifestyle business. Responsibilities include credit control, relationship management, and financial reporting.

Responsibilities

• Chase overdue debt by telephone, email and customer portals within agreed timelines across all time-zones.
• Follow escalation procedures for overdue accounts; involve senior finance or external collection agencies when required.
• Build rapport with clients, suppliers and internal stakeholders to resolve payment queries promptly and protect Ten’s brand.
• Maintain accurate and auditable records of all collection activities in CRM/ERP.
• Work alongside 3rd-party collection agencies to enhance recovery of aged hotel commission and trade debt.
• Identify and raise invoices for supplier revenue on travel, lifestyle and ticket bookings in line with global cut-off calendars.
• Perform daily bank-receipt reconciliation and allocation against invoices; clear unallocated cash within SLA.
• Maintain accurate transaction postings to the sales ledger; correct mis-postings promptly.
• Produce monthly debtor statements and ageing reports for distribution to customers and finance leadership.
• Provide ad-hoc debtor analysis and cash-collection forecasts to support cash-flow planning and audit requests.
• Review monthly commission and associated journals prepared by the Junior Credit Controller, or otherwise prepare monthly commission and associated journals for review by Revenue Manager.
• Support implementation of automated invoicing, dunning and cash-application tools to reduce manual effort.
• Ensure compliance with global credit policies, data-protection regulations and internal SOX controls.
• Champion best-practice sharing across regions to standardise collection techniques and reduce DSO.
• Participate in month-end, year-end and audit activities by providing accurate debtor schedules and supporting documentation.

Requirements

• Bachelor’s degree (or equivalent) in Accounting, Finance, Business or related field; or 1-2 years credit-control / accounts-receivable experience.
• Proven track record of collecting trade debt and reducing DSO in a multi-currency, multi-region environment preferred.
• Record of success in credit-control roles managing trade-debtor portfolios, cash-collection targets, ageing reduction
• Knowledge & expertise in IFRS revenue recognition, global payment terms, collection regulations
• Demonstrated ability to meet monthly cash targets, resolve payment disputes, maintain accurate ledgers
• Ability to promote best-practice collections, clean month-end, strong customer relationships
• Strong / Excellent / Exceptional [negotiation, communication & Excel skills
• Experience in ERP posting, bank reconciliation, automated dunning tools
• Proficiency in Microsoft Excel (pivots, v-look-ups), major ERP/CRM, e-invoicing portals
• Power Query knowledge preferred
• Passion for automation and building efficient processes
• Excellent analytical skills and attention to detail, with the ability to interpret complex financial data and communicate findings effectively to non-financial stakeholders
• An analytical mind, keen eye for detail and desire to probe further into data
• Deliver to tight deadlines, for example, month end closures

Benefits

• A competitive salary depending on experience
• Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHW) services which are confidential and free for all employees to use.
• Safe & secure offices in the Foreshore with complimentary off-street parking.