Controller focusing on higher education financial aid regulations and compliance at CLA. Overseeing student financial aid processes and collaborating with institutional teams for alignment.
About the role
- Credit Controller managing accounts receivable and supporting cash flow for global lifestyle business. Responsibilities include credit control, relationship management, and financial reporting.
Responsibilities
- Chase overdue debt by telephone, email and customer portals within agreed timelines across all time-zones.
- Follow escalation procedures for overdue accounts; involve senior finance or external collection agencies when required.
- Build rapport with clients, suppliers and internal stakeholders to resolve payment queries promptly and protect Ten’s brand.
- Maintain accurate and auditable records of all collection activities in CRM/ERP.
- Work alongside 3rd-party collection agencies to enhance recovery of aged hotel commission and trade debt.
- Identify and raise invoices for supplier revenue on travel, lifestyle and ticket bookings in line with global cut-off calendars.
- Perform daily bank-receipt reconciliation and allocation against invoices; clear unallocated cash within SLA.
- Maintain accurate transaction postings to the sales ledger; correct mis-postings promptly.
- Produce monthly debtor statements and ageing reports for distribution to customers and finance leadership.
- Provide ad-hoc debtor analysis and cash-collection forecasts to support cash-flow planning and audit requests.
- Review monthly commission and associated journals prepared by the Junior Credit Controller, or otherwise prepare monthly commission and associated journals for review by Revenue Manager.
- Support implementation of automated invoicing, dunning and cash-application tools to reduce manual effort.
- Ensure compliance with global credit policies, data-protection regulations and internal SOX controls.
- Champion best-practice sharing across regions to standardise collection techniques and reduce DSO.
- Participate in month-end, year-end and audit activities by providing accurate debtor schedules and supporting documentation.
Requirements
- Bachelor’s degree (or equivalent) in Accounting, Finance, Business or related field; or 1-2 years credit-control / accounts-receivable experience.
- Proven track record of collecting trade debt and reducing DSO in a multi-currency, multi-region environment preferred.
- Record of success in credit-control roles managing trade-debtor portfolios, cash-collection targets, ageing reduction
- Knowledge & expertise in IFRS revenue recognition, global payment terms, collection regulations
- Demonstrated ability to meet monthly cash targets, resolve payment disputes, maintain accurate ledgers
- Ability to promote best-practice collections, clean month-end, strong customer relationships
- Strong / Excellent / Exceptional [negotiation, communication & Excel skills
- Experience in ERP posting, bank reconciliation, automated dunning tools
- Proficiency in Microsoft Excel (pivots, v-look-ups), major ERP/CRM, e-invoicing portals
- Power Query knowledge preferred
- Passion for automation and building efficient processes
- Excellent analytical skills and attention to detail, with the ability to interpret complex financial data and communicate findings effectively to non-financial stakeholders
- An analytical mind, keen eye for detail and desire to probe further into data
- Deliver to tight deadlines, for example, month end closures
Benefits
- A competitive salary depending on experience
- Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
- ICAS Employee Health and Wellness (EHW) services which are confidential and free for all employees to use.
- Safe & secure offices in the Foreshore with complimentary off-street parking.
Job title
Job type
Experience level
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Degree requirement
Tech skills
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