Part-Time Client Service Specialist responsible for customer support and outreach to providers. This role involves technical and administrative support for various contracts while working in a hybrid environment.
Responsibilities
This position is responsible for receiving and responding to inbound customer inquiries
Performing outreach to providers and members
Providing program support for contract members
Providing technical and administrative support for various contracts, including support of internal applications and tools
Requirements
Previous customer service or healthcare experience
Demonstrated experience working with deadlines and confidential information
Excellent verbal and written communication skills and advanced PC skills
Proficiency in all Microsoft Office products, especially Outlook and calendar management
Ability to triage issues and handle multiple tasks
Healthcare or insurance experience preferred
Medical Terminology or experience with coding (ICD/CPT) preferred
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