Onsite Mid-level Post-Sales Analyst

Posted 7 minutes ago

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About the role

  • Analysts activating corporate services in a collaborative tech environment at Telium. Engaging with various stakeholders to ensure timely delivery of services in São Paulo.

Responsibilities

  • Manage the activation process of corporate services across a wide range of scopes and scales;
  • Request equipment, links, and licenses from suppliers (internal and external) through their respective systems;
  • Follow up with suppliers (internal and external) via email or phone, based on pre-established agreements;
  • Interact with Pre-Sales, Sales, Purchasing, Operations, Wireless, Linux, Windows, Networks (SP, RJ, POA), Finance, Clients, and Suppliers via email, internal systems, or phone;
  • Ensure contracted services are delivered within agreed timelines through operational-level agreements;
  • Formalize service delivery to the client via ATS (Service Technical Activation email);
  • Update internal systems and spreadsheets using project information;
  • Request invoice issuance from Administration via the equipment dispatch process.

Requirements

  • Network technician certification and technology-related courses;
  • Knowledge of Internet and networking;
  • Project experience — topologies;
  • Resource allocation/logistics (equipment and personnel);
  • Knowledge of hardware;
  • Knowledge of administrative routines;
  • Negotiation techniques;
  • ERP systems;
  • Report preparation;
  • Windows, Microsoft Office suite, Internet, infrastructure, and networks.

Benefits

  • Competitive compensation
  • Meal and/or food allowance (unified — both benefits can be used on a single card)
  • Excellent location — adjacent to the train station and major access routes
  • Transportation voucher or parking
  • Service anniversary bonus
  • Payroll-deductible loan (after 6 months of employment)
  • Variable pay based on performance/results
  • Group life insurance
  • Childcare assistance (according to age and collective agreement)
  • Health insurance
  • Dental plan
  • Pharmacy discount program

Job title

Mid-level Post-Sales Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Tech skills

Location requirements

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