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Analista de Planejamento Custos PL responsável por informações financeiras e controle de custos na Nexa. Atuação em projetos com relatório de KPIs e orçamento.
About the role
- IT Service Support L1 Analyst providing 24 x 7 end user support for IT services and systems. Responsible for monitoring and prioritizing support queues while collaborating with IT teams.
Responsibilities
- Monitor and prioritize the support queues (email, phone, and ticket queues).
- Collaborate with other Information Technology teams to ensure support to business users utilizing Ball Corp IT supported applications, devices, and supporting technology.
- Identifies, responds to, and initiates the necessary activities within IT to resolve user reported issues with IT systems in a manner consistent with user expectations.
Requirements
- Job related experience for 3 year(s) minimum.
- BS or BA degree in computer science or related field preferred.
- 3 years’ experience in personal computing, with demonstrated ability to supervise within a personal computing environment.
Benefits
- 24 x 7 support for end user requests or problems/issues with IT services/systems and platforms.
- Provide first level support and assist with the continued maturity of support processes, and knowledge base articles.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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