IT Service Support L1 Analyst providing 24 x 7 end user support for IT services and systems. Responsible for monitoring and prioritizing support queues while collaborating with IT teams.
About the role
- Analista de Monitoramento ensuring the performance and availability of V.tal's telecommunications infrastructure. Collaborating with a multifunctional team to sustain and improve network quality.
Responsibilities
- Ensure the availability of V.tal's network infrastructure.
- Perform monitoring activities and fault management across various network environments.
- Identify degradation patterns and anticipate operational risks.
- Triage faults, collect evidence, and open tickets in management systems.
- Support correlation of events across different network regions and issue outage notifications.
Requirements
- Proven experience with FCAPS processes applied to telecommunications environments.
- Ability to operate in a mission-critical environment with a focus on problem resolution.
- Familiarity with monitoring tools such as Zabbix, Cacti, or equivalents.
- Bachelor's degree in Computer Science, Telecommunications Engineering, Systems Analysis, related technology fields, or a technical qualification in telecommunications or electronics.
- Preferred: General knowledge of telecommunications (DWDM, GPON, IP/MPLS, 4G/5G), system integration (REST, Kafka), and experience in DevOps/CI/CD environments.
Benefits
- Meal and/or food allowance
- Transportation allowance
- Health plan
- Dental plan
- Life insurance
- Private pension plan
- Profit-sharing program (PPR)
- Pharmacy assistance
- Childcare assistance
- Flexible hours
- V.tal Benefits Club
- Extended maternity leave (6 months)
- Extended paternity leave (20 days)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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