Entry - level administrative role managing complaints within Lloyd's of London market. Requires strong organization skills and the ability to maintain accurate records within regulatory timeframes.
About the role
- Join TP Georgia as a Customer Expert assisting Booking.com customers with their inquiries. Provide travel booking support and maintain customer data in a team-oriented environment.
Responsibilities
- Processing of telephone and written customer inquiries (inbound)
- Comprehensive advice and clarification of customer queries
- Maintenance of customer and transaction data
Requirements
- Advanced proficiency in both spoken and written German, at a minimum level of C1
- A minimum proficiency of B2-level in English
- High customer and service orientation
- Capable of effectively communicating with diverse customer profiles
- Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer & Excellent typing skills
- Creative mindset and a collaborative team spirit
- Preparedness to work in shifts, on weekends and public holidays
- Previous experience in the similar position will be valued.
Benefits
- A sign-on bonus 2000 GEL (Gross)
- A workplace that runs on trust, empowerment, and feedback
- Progression to the senior Operations Customer Expert role after completion of 6 months' probation
- Premium health insurance for you and your family members
- Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
- Mentoring, personal and professional development opportunities
- Late shift transportation
- Best career development opportunities in an international company
- Referral bonus - Bring your friends and receive great bonuses!
- Centrally located, modern offices, game zones, and relaxation areas.
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