Entry - level administrative role managing complaints within Lloyd's of London market. Requires strong organization skills and the ability to maintain accurate records within regulatory timeframes.
HT
Hybrid Senior Executive Vice President – SW Operations
Posted 2 hours ago
About the role
- Strategic executive for Home Health, Hospice, and Personal Care Services across Texas, New Mexico, and Indiana. Responsible for operational excellence and financial performance within a $129M portfolio.
Responsibilities
- Own regional strategy and annual operating plans for all four service lines; align resources to meet revenue, margin, and patient care goals.
- Develop market expansion plans (de novos, tuck-in acquisitions, service mix optimization) and integrated care pathways across Home Health, Hospice, Personal Care and Therapy.
- Lead referral development (health systems, physicians, post-acute networks, payers, MCOs, ACOs) and strengthen value-based partnerships.
- Build a unified brand experience across states and service lines.
- Deliver the P&L: meet/exceed targets for revenue, EBITDA margin, cash flow, and cost containment.
- Budget ownership for the $55M expense plan; drive disciplined labor productivity, visit utilization, supply, and overhead management.
- Revenue cycle performance: improve DSO, AR aging, authorization turnaround, and payer mix; partner tightly with Finance & RCM.
- Capital allocation: prioritize investments (technology, clinical programs, talent) using ROI and payback analyses.
- Standardize operating model and SOPs for intake, scheduling, case management, visit planning, interdisciplinary team coordination, and transitions of care.
- Throughput & capacity management: optimize staffing models, productivity benchmarks, and census growth; reduce avoidable cancellations and missed visits.
- Continuous improvement using Lean/Six Sigma tools; drive cost-to-serve reduction and process reliability.
- Accountable for quality outcomes: OASIS accuracy, Star Ratings, risk-adjusted readmission rates, timely initiation of care, HHVBP measures, CHAPS/family satisfaction, caregiver reliability, service continuity, customer satisfaction, and functional outcome improvement.
- Ensure federal and state compliance (e.g., CMS Conditions of Participation), survey readiness, corrective action plans, and policy adherence.
- Lead and develop four VPs of Operations; set clear KPIs, cadence, and accountability.
- Champion service excellence and rapid issue resolution with external relationships: health systems, referral sources, payers, state agencies.
- Run the business by the numbers: build dashboards for census, productivity, quality, financials, and regulatory metrics; adopt a weekly/monthly ops cadence.
- Clinical risk mitigation: sentinel event review, infection control, medication safety, and after-hours escalation protocols.
- Navigate state-specific requirements in Texas, New Mexico, and Indiana, ensuring policies and training reflect state-level variations.
Requirements
- 10–15+ years of progressive leadership in post-acute or home-based care (Home Health and Hospice required; Personal Care/Private Duty and Therapy strongly preferred).
- Proven multi-site, multi-state P&L ownership at $100M+ scale.
- Deep knowledge of CMS Conditions of Participation, HHVBP, OASIS, CHAPS, survey processes, and payer contracting (Medicare, Medicaid, MCOs, commercial).
- Demonstrated success in referral growth, clinical quality improvement, productivity optimization, and margin expansion.
- Strong command of RCM (authorizations, billing, collections, denial prevention) and operational analytics.
- Bachelor’s degree (Business, Health Administration, Nursing, or related field).
- Master’s in Healthcare Administration, Business (MBA), or related discipline preferred.
- Clinical licensure (e.g., RN) beneficial.
- Lean/Six Sigma certification.
- Experience with EMR/EHR platforms used in home health/hospice; telehealth/remote monitoring programs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Gerente de Operações Estruturadas liderando o plano de negócios da Construtora Tenda. Oportunidade em uma das principais construtoras de habitação econômica no Brasil.
Mission Operations Engineer II supporting Elytra operations for Firefly Aerospace. Leading spacecraft operations with a focus on long - duration mission management and real - time execution.
Mission Operations Engineer III responsible for leading spacecraft operations at Firefly Aerospace. Architecting operational frameworks for long - duration missions and collaborating with cross - functional teams.
Data Operations Manager at rePurpose, focusing on data automation and transformation systems for compliance in packaging sustainability.
Banking Operations Manager managing chargeback requests at Qonto. Ensuring operational excellence and financial accuracy within payments ecosystem in a dynamic environment.
Operations Controlling Intern assisting in KPI management and report preparation for electricity generation company. Supporting communications and database creation in the operation and maintenance sector.
Operations analyst executing operational processes for insurance benefits. Collaborating with clients and ensuring accurate processing of necessary operations and documentation.
German & English Speaking Operations Customer Expert role at Booking.com in Georgia. Assist customers with travel inquiries and provide guidance on booking travel plans.
Join TP Georgia as a Customer Expert assisting Booking.com customers with their inquiries. Provide travel booking support and maintain customer data in a team - oriented environment.