Consultant for digital transformation projects assisting major organizations at Deloitte. Engaging in governance models and digitalization initiatives across public sectors and industries.
About the role
- Banking Operations Manager managing chargeback requests at Qonto. Ensuring operational excellence and financial accuracy within payments ecosystem in a dynamic environment.
Responsibilities
- Analyze and manage incoming card payment disputes and chargeback requests (clients disputing payments due to suspected fraud or commercial disputes) with precision and efficiency.
- Foster seamless interactions with cross-functional teams to enhance communication and collaboration.
- Work closely with external providers to ensure smooth operations and high quality standards.
- Contribute to the continuous improvement of our financial and risk management processes.
Requirements
- Experience: Recent graduate with initial experience in back-office or customer support (including internships), preferably in a banking or finance environment.
- Analytical mindset: You enjoy dissecting complex issues to make data-driven decisions.
- Organization and rigor: Meticulous attention to detail and strong organizational skills ensure nothing is overlooked.
- Fluent in French and English: Able to communicate ideas clearly and effectively in both languages.
- Team player: You thrive in cross-functional teams and excel at building relationships across departments.
Benefits
- An international, dynamic environment where cross-functional teamwork is central.
- Opportunities to collaborate with leading external providers in the industry.
- A culture that values innovation, efficiency, and continuous improvement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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