Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Business Process Analyst mapping and redesigning processes for B2B unit in a tech consulting firm. Focused on improving operational efficiency and digital integration in São Paulo.
Responsibilities
- Mapear processos atuais (as is) e redesenhar fluxos para o modelo to be
- Participar de workshops com áreas de negócio para cocriação de soluções
- Documentar processos e fluxos utilizando padrões BPMN e ferramentas adequadas
- Identificar oportunidades de melhoria contínua e automação de processos
- Apoiar a integração dos processos com sistemas e iniciativas digitais
- Analisar fluxos para identificar gargalos, redundâncias e pontos críticos que impactam a eficiência operacional e a experiência do cliente
Requirements
- Formação superior em Administração, Engenharia, Tecnologia da Informação ou áreas correlatas
- Experiência prática em mapeamento, análise e melhoria de processos
- Conhecimento em BPMN e ferramentas como Bizagi, Visio ou similares
- Familiaridade com metodologias ágeis e/ou projetos digitais
- Experiência em telecomunicações
- Atuação prévia em projetos B2B
- Vivência em iniciativas de transformação digital
Benefits
- 5 dias de ausência programada
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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