About the role

  • Market Support Manager building strong client relationships via effective communication and project management at Infinite Digital. Responsible for managing client projects and ensuring timely completion.

Responsibilities

  • Receive incoming requests from clients and respond timely and effectively
  • Facilitate internal processes needed to fulfill orders with our partners, including Insertion and change orders.
  • Assist our sales and support office by gathering necessary information for successful execution of campaigns.
  • Compile and communicate strategy, timelines and expectations.
  • Manage all client projects from a high level, working with project managers to ensure timely completion
  • Attend client calls and provide insight to sales and fulfillment
  • Recommend product and service improvements based on client feedback and interaction
  • Undertake daily administrative tasks to ensure the functionality and coordination of the teams activities
  • Conduct market research and analyze consumer rating reports/ questionnaires
  • Employ marketing analytics techniques to gather important data (social media, web analytics, etc.)
  • Update spreadsheets, databases and inventories with statistical, financial and non-financial information
  • Schedule meetings and organize participants and technology
  • Work with Sales, Support, and Fulfillment with ongoing internal communication
  • Perform other duties as assigned

Requirements

  • BS/MS degree in marketing or a related field.
  • Recent graduates are welcome!
  • Strong writing and communication skills a must.
  • Proficient in email, MS Excel or equivalent, and calendar scheduling tools.
  • Strong work ethic and humble teamwork mentality required.

Benefits

  • Medical, dental and vision benefits
  • 401 K with match
  • Complementary Health Advocate services such as, Legal, medical billing and work-life balance services
  • Continuing Education opportunities
  • Paid time off (PTO)
  • Time off for Voting, Adoptions, Maternity and Paternity, Floating holidays and Bereavement
  • Team Activities/Outings

Job title

Market Support Manager

Job type

Experience level

Mid levelSenior

Salary

$65,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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