Provide expert guidance on Adobe's AEM Cloud services, ensuring successful customer transitions and optimizations. Collaborate closely with internal teams and clients for exceptional service delivery.
About the role
- Manager leading global technical support and controls-related services in HVACR environments. Driving deployment readiness and service effectiveness across refrigeration and cold chain customer environments.
Responsibilities
- Lead global technical support and controls-related technical services across refrigeration and cold chain customer environments.
- Provide leadership for 5 direct reports and a total team of approximately 14 technical professionals.
- Partner closely with OEM stakeholders, Engineering, Product Management, Project Services, and Field Services teams to improve deployment readiness and strengthen integration consistency.
- Align technical support performance with controls services delivery to ensure consistent execution across Copeland’s lifecycle services model.
Requirements
- Bachelor's degree in Engineering, Computer Science, or related technical field.
- Strong background in HVACR controls systems, programming, integrations, and system architecture.
- 5+ years of leadership experience within professional services, technical delivery, or engineering organizations.
- Experience supporting complex customer deployments involving controls programming, integrations, or commissioning.
- Familiarity with service delivery metrics including SLA performance, technical KPIs, and customer outcomes.
Benefits
- Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more.
- We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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