Provide expert guidance on Adobe's AEM Cloud services, ensuring successful customer transitions and optimizations. Collaborate closely with internal teams and clients for exceptional service delivery.
About the role
- Repair Quality Manager ensuring high standards in property repairs and claims management. Playing a vital role in disaster recovery within the insurance industry.
Responsibilities
- Planning, managing, and reviewing the performance of repair partners and providers through on‑site and remote audits, claims reviews, and referrals
- Providing technical expertise and business insight to strengthen partnerships with repair service providers
- Building and maintaining excellent relationships with internal and external stakeholders, including brokers and partners
- Managing vendor relationships to drive optimal repair outcomes, cost efficiency, and service excellence
- Monitoring industry trends and implementing strategies to address emerging challenges in property repairs
- Developing and refining processes to ensure that the repair quality and claims management functions align with the needs of customers, partners, and the broader business
Requirements
- Advanced knowledge of the building industry, Building Codes, insurance and claims
- Current costing knowledge of domestic and commercial works
- Strong written and oral communication skills
- Strong building industry experience
- Significant proven experience in costing building repairs
- Insurance industry experience (desirable)
- Relevant trade qualifications
Benefits
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender‑equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Additional leave and support through QBE’s Family Domestic Violence First Responder Network
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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