Auto Claims Advisor representing TD Insurance, supporting customers through their auto claims process. Ensuring customer satisfaction and processing claims efficiently in Quebec, Canada.
About the role
- Claims Advisor responsible for handling and settling catastrophe claims for TD Insurance. Investigating claims and providing customer support during urgent situations in a dynamic environment.
Responsibilities
- Investigate, negotiate and settle both Residential and Auto Catastrophe claims
- Support customer claims from start to finish: open new claims, set up appraisals, assign contractors, generate financial transactions and finalize settlements in a timely manner
- Review inspection reports and estimates to make sure damages are related to the loss; determine when additional inspection is needed
- Follow up with customers on the status of the claim; provide ongoing feedback and support regarding cause of loss and completion of repairs
- When applicable, adjust claims quickly and accurately in accordance with policy coverage to exceed customer expectations
- Collaborate with internal partners to ensure legendary customer experiences
- Leverage external vendors when appropriate, both approved and non-approved
- Ensure customer problems are carefully reconciled, escalating issues when necessary
- Actively participate in performance management processes
- Continue professional development with learning maps and external courses, as required
- Support other TD Insurance Business Lines during critical events and peak volumes.
Requirements
- Two or more years of claims adjusting experience preferred
- Computer literacy; knowledge of Xactimate and the use of Xactanalys is an asset
- Excellent communication and customer service skills led by empathy and compassion
- Proven ability to negotiate win/win outcomes when reasonably possible
- Strong ability to review and investigate high-value claims related to catastrophic events such as natural disasters
- Excellent organization and time management skills with a demonstrated ability to support customers in a fast-paced, multifaceted environment
- Proven ability to manage change and help foster an environment open to change
- Dedicated to meeting or exceeding the expectations of internal and external clients
- Strong attendance track record with a positive impact on team cohesion
- Candidates actively pursuing their Chartered Insurance Professional (CIP) designation or other relevant continuing education are preferred
- Provincial claims licensing may be required
- Bilingual (English and French) written and verbal is considered an asset.
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Career development opportunities
- Reward and recognition programs
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