Claims Advisor responsible for handling and settling catastrophe claims for TD Insurance. Investigating claims and providing customer support during urgent situations in a dynamic environment.
About the role
- Auto Claims Advisor representing TD Insurance, supporting customers through their auto claims process. Ensuring customer satisfaction and processing claims efficiently in Quebec, Canada.
Responsibilities
- Support customer claims from start to finish
- Arrange towing and set up appraisals
- Gather, organize, and verify required information
- Reconcile estimates from vendors for settlements
- Collaborate with internal partners and external vendors
- Research coverage scenarios for customer claim files
- Communicate processing requirements while maintaining detailed claims notes
- Participate as a team member to contribute to a positive work environment
Requirements
- Claims adjuster license issued by the Autorité des marchés financiers (AMF)
- Excellent customer service skills
- Superior time management skills
- Proven ability to negotiate positive outcomes
- Demonstrated clear and professional written and verbal communication skills
- Strong ability to conduct thorough investigations
- Candidates pursuing their Chartered Insurance Professional (CIP) designation preferred
- Provincial claims licensing may be required
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development opportunities
- Reward and recognition programs
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