Incident Manager at ACA Group ensuring effective incident communication and resolution processes in a hybrid environment. Leading team efforts in IT incident management and continuous improvement initiatives.
About the role
- Manager driving new product development at Mastercard. Responsible for innovation in digital payments and emerging technologies.
Responsibilities
- uncover new trends and identify relevant opportunities in the future of payments
- present findings that translate complex concepts into simple, compelling narratives
- experiment quickly with proposed solutions via development of prototypes and proofs-of-concept
- develop go-to-market plan to deploy pilots and commercial solutions in market
- coordinate strategic, tactical efforts, and planning to facilitate execution and deployment of key priorities globally
- drive thought leadership and the learning agenda across key opportunity spaces and emerging technologies
- build analytics and business cases to prove commercial value of products launched
- partner with cross-functional teams to develop concepts and navigate the product development lifecycle
- analyze and translate information into actionable insights and recommendations to drive business strategy and innovation
- manage assigned initiatives and compile updates to share progress with executive leadership
Requirements
- experience in various elements of the new product development process - product strategy, sales enablement and market positioning
- ability to coordinate with stakeholders and influence people of a diverse range of backgrounds
- passion for innovation and emerging technology
- strong analytical and quantitative skills with the ability to drive compelling narratives / storylines, and business cases
- excellent written and verbal communication with the ability to establish credibility and strong relationships with senior stakeholders
- comfort with and an ability to adapt in a rapidly changing environment
- working knowledge of credit/debit products, digital payments and AI landscape is an advantage
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
- many more
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