Customer Program Manager at Boeing leading modification project management and customer collaboration. Ensuring deliverables and managing risks for aviation projects across multiple global regions.
About the role
- Lead Program Manager driving strategic initiatives and overseeing program delivery excellence at Mastercard. Managing cross-functional teams and aligning processes with organizational objectives.
Responsibilities
- Champion Program Delivery Excellence (PDE) and enforce work standardization across projects.
- Drive adoption of tools such as JIRA/AHA and maintain data integrity in supporting tools.
- Develop and maintain program scoring models, roadmaps, and strategic plans.
- Define and track objectives, OKRs, and KPIs to measure success.
- Oversee work intake, elaboration, prioritization, and planning for programs.
- Provide project oversight, ensuring alignment with technical imperatives and compliance with OKRs.
- Deliver accurate and timely reporting to stakeholders.
- Ensure Governance to Mastercard Program standards across all in scope Products and Services.
- Lead stakeholder management and ensure effective information flow across teams.
- Drive change management initiatives and facilitate lessons learned sessions as needed.
- Represent programs in cabinet meetings and executive forums.
- Manage contracts, renewals, and strategic funds for programs as needed.
- Partner with leaders to ensure staffing plans are defined and discretionary spend plans are reviewed and ready for the budget lifecycle.
- Conduct efficiency exercises and assist with vendor/procurement activates as needed.
- Identify and understand program risks ensuring mitigation plans are included in product roadmaps.
- Monitor performance metrics and enforce quality assurance standards.
Requirements
- Education: Bachelor’s degree in Business, Technology, or related field; Master’s is a bonus.
- Experience: 8+ years in multi-project or program management.
- Proven expertise in governance frameworks, budget support, and driving program roadmaps
- Strong proficiency in JIRA, project portfolio tools, and reporting systems.
- Experience operating at scale (multiple teams, dependencies, products)
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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