Customer Program Manager at Boeing leading modification project management and customer collaboration. Ensuring deliverables and managing risks for aviation projects across multiple global regions.
About the role
- Assistant Program Manager focused on talent delivery strategies within the Marketplace Provider team at Field Nation. Collaborating with cross-functional teams to meet complex buyer needs and improve outcomes.
Responsibilities
- Partner with buyer-facing Program Managers (aka Talent Advisors - TA) and Customer Success Executives (CSE) to translate buyer needs into actionable recruitments and engagement workflows.
- Design and deliver custom networks as advised by the TA/CSE based on each buyer’s goals, going beyond standard approaches to creatively address unique needs.
- Analyze coverage gaps, talent shortages, or skill needs in order to build agile, scalable micro-strategies to close those gaps.
- Confidently propose customized solution strategies for service territories and white space remote areas based on buyer use cases of known site listings, historical volume, density, pay, training, and tools to name a few.
- Partner cross-functionally with Sales, Customer Success, Product, and Marketing to align efforts, drive adoption, and ensure customer success.
- Maintain a Marketplace Provider intra-team partnership with Network Development, Provider Onboarding, Provider Experience, and Marketplace Compliance to align internal or company initiatives, increase provider adoption and retention, and deliver value to our customers.
- Leverage data insights to guide decision-making and measure program performance, adjusting proactively to improve outcomes.
- Identify trends within recruitments to provide the "so what?" insights that help the TA/CSE shape future client consultations.
- Navigate ambiguity and think critically to identify solutions even when an immediate path is not clear, championing a solutions-first mindset.
- Organize programs and activities in accordance with the mission and goals of each recruiting effort.
- Contribute to the evolution of recruiting programs, testing and refining approaches that improve scalability and delivery effectiveness.
- Support the resolution of escalations and critical issues, serving as a key stakeholder in client success and experience.
- Maintain internal documentation and assets to support transparency, consistency, and learning across the team.
- Influence the ongoing development of talent delivery tools and product improvements based on buyer and provider feedback.
Requirements
- 3+ years of experience in recruiting, talent strategy, client services, or marketplace operations, preferably in field services or similar industries
- Experience and confidence in building unique solutions and selling all stakeholders on why it is the best option for the use case presented
- Demonstrated ability to take a high-level strategy and turn it into a repeatable, successful program
- Strong analytical skills with experience in using data to drive recommendations and track outcomes
- Demonstrated comfort with ambiguity, creative problem-solving, and driving innovation
- Experience working cross-functionally and managing stakeholder relationships
- Excellent communication and presentation skills
- High attention to detail and a self-directed, collaborative mindset
Benefits
- Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!
- Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).
- Referral Bonus – Incentives for successful employee referrals.
- Gratuity – Honoring your long-term dedication
- Leave Encashment – Opportunity to encash unused annual leave balance at year-end.
- Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).
- Gym Membership – Stay fit, active, and energized.
- Complimentary Lunch / Dinner – Because good work needs good food.
- Unlimited Tea & Coffee – Keep the energy flowing.
- Transportation – Helping you get to work hassle-free.
- Mobile Data Allowance – Allowances to ensure connectivity.
- Career Development Budget – Dedicated funds for professional learning and growth.
- Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.
- Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.
- Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together.
- Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.
- Paid Time Off – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.
- Hajj/Umrah Leave
- Maternity Leave
- Paternity Leave
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