Program Manager leading strategic initiatives at Excelerate LLC with a focus on workforce enablement and operational readiness. Overseeing change management and optimizing delivery processes.
About the role
- Customer Program Manager ensuring seamless execution of multi-threaded implementation and service programs. Managing strategic client relationships and technical discussions for Botify's AI search technology.
Responsibilities
- Maintain a portfolio of strategic customers, partnering closely with Botify Account Team members to drive strategy and cultivate long-term relationships with key client stakeholders.
- Identify key performance indicators (KPIs) and develop Success and Engagement plans to accelerate adoption and guide clients towards desired outcomes.
- Oversee and project manage product implementations for both new strategic customers and existing clients, expanding their Botify product scope.
- Regularly monitor and provide updates on client health and adoption to expand engagements and identify opportunities for maximizing value from Botify.
- Monitor platform functionality and integrations for customers, coordinating technical work with Botify's support team and global services resources when necessary.
- Coordinate and lead complex technical discussions in collaboration with Botify support or engineering team resources.
- Develop and deliver content for client-facing sessions and executive business reviews (both remote and on-site) in partnership with Account Managers and SEO Success Managers.
- Partner with Account Managers to identify and execute growth strategies.
- Assist in building and implementing internal processes to enhance efficiency in service delivery.
Requirements
- 4+ years of experience in client-facing roles with a focus on Program Management, Project Management, Technical Customer Success, Implementation Management, or similar roles, preferably in a B2B SaaS environment.
- Significant customer-facing experience leading enterprise customers through business or technology transformations, with large account/project management experience.
- Experience working with complex enterprise software solutions.
- Proven ability to facilitate and contribute to complex technical discussions.
- Interest in SEO; previous experience in the industry is a plus.
Benefits
- Unlimited Time Off
- 11 company holidays
- 16 weeks of parental leave
- Summer Fridays
- ClassPass Subscription
- Team building events and initiatives
- Flexible work policy
- Commuter benefits
- 401k
- Health and Wellness perks
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