Sales Associate responsible for delivering excellent customer service and building lasting relationships at Coach retail store. Engaging with customers through specialized product knowledge and personal sales strategies.
Responsibilities
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies
Creates short- and long-term strategies to achieve personal metrics and performance goals
Represents Coach as a brand ambassador
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Discusses product features and builds the sale by leveraging cross-selling skills
Flexes personal selling techniques to contribute to overall store financial results
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Requirements
1-3 years of previous sales experience, preferably in a luxury retail service environment.
Possesses current knowledge of fashion trends and competition in the marketplace.
High school diploma or equivalent; college degree preferred.
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Ability to execute at a fast pace.
Ability to communicate effectively with customers and team.
Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
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