Service Manager overseeing service delivery, client relationships, and monthly reporting in ITIL environment at Stefanini.
About the role
- Assistant Store Manager overseeing sales and employee mentorship at Coach retail location. Driving operational efficiency and brand standards while managing daily tasks and team performance.
Responsibilities
- Demonstrates a high level of business acumen; delivering sales results through employee development and mentorship
- Embodies a strategic mindset to deliver operational efficiencies
- Ensures Coach’s standards and competencies are top of mind
- Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
- Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
- Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)
- Ensures all daily tasks are completed without negatively impacting the service of Coach standards
Requirements
- 1 to 3 years of previous management experience in a luxury retail service environment preferable
- Possess current knowledge of fashion trends and competition in the marketplace
- High school diploma or equivalent; college degree preferred
- Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook)
- Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
- Ability to execute at a fast pace
- Ability to communicate effectively with customers and team
- Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
- Ability to meet Coach Scheduling & Availability Expectations, including the ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.)
Benefits
- health benefits (medical, dental, vision)
- life insurance
- disability insurance
- 401(k) savings plan
- paid time off for wellness needs and vacations
- discounts on certain products
- incentive compensation
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