Manager, Land Enablement supporting site improvements for data centers in DFW and PHX. Overseeing project management activities to ensure timely and efficient site development.
About the role
- Service Manager overseeing service delivery, client relationships, and monthly reporting in ITIL environment at Stefanini.
Responsibilities
- Supervisar la implementación y entrega de servicios, asegurando la adhesión a los estándares.
- Desarrollar y mantener procedimientos operativos para asegurar la eficacia en la prestación de servicios.
- Establecer y cultivar relaciones sólidas con los clientes, comprendiendo sus necesidades y asegurando la satisfacción continua.
- Manejar tratos y solicitudes de clientes, garantizando una comunicación clara y efectiva.
- Desarrollar informes mensuales comprensivos sobre la postura de seguridad, vulnerabilidades identificadas y la eficacia de los servicios prestados.
- Presentar información de manera clara y accesible para la alta dirección.
- Gestionar escalonamientos por parte de los clientes, garantizando una resolución eficaz y oportuna de problemas y preocupaciones.
- Coordinar con los equipos técnicos para asegurar que los problemas sean tratados de manera adecuada.
Requirements
- Educación Superior en Ingeniería de sistemas o carreras afines.
- Experiencia mínima de 5 años en el área.
- Se requiere experiencia como coordinador en un entorno empresarial.
- Buen conocimiento de las aplicaciones de Microsoft Office.
- Grandes habilidades de comunicación verbal y escrita.
- Fuertes habilidades organizativas y de gestión del tiempo.
- Capacidad para trabajar eficientemente con una supervisión mínima.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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