Service Manager overseeing service delivery, client relationships, and monthly reporting in ITIL environment at Stefanini.
About the role
- Assistant Store Manager at Coach responsible for sales growth and employee mentorship. Ensuring operational efficiency and exceptional customer service standards in a luxury retail environment.
Responsibilities
- Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
- Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
- Productivity Management: holds the management team accountable for personal productivity and management contribution.
- Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager.
- Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations.
- Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives).
- Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed.
- Develop team to build long-term relationships with customers to drive business.
- Takes initiative; has a high level of ownership and accountability for results of self and others.
- Works directly with the Store/District Manager to protect and drive the needs of the business.
- Ensures all daily tasks are completed without negatively impacting service of Coach standards.
- Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate.
- Builds trusting relationships with peers and team; acts as advocate for the Brand.
- Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance.
- Delegates and empowers others.
- Creates enthusiasm and positivity for a shared vision and mission.
- Recognizes and values individual performance.
Requirements
- 1 to 3 years of previous management experience in a luxury retail service environment preferable.
- Possess current knowledge of fashion trends and competition in the marketplace.
- High school diploma or equivalent; college degree preferred.
- Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook).
- Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
- Ability to execute at a fast pace.
- Ability to communicate effectively with customers and team.
- Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
- Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days.
Benefits
- Health benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- 401(k) savings plan
- Paid time off for wellness needs and vacations
- Discounts on certain products
- Incentive compensation
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