Director of Omni Operations at Coach developing strategies for operational excellence and customer experience. Collaborating with teams to enhance communication and improve business processes.
Responsibilities
Lead the development and implementation of all operations related initiatives across the North American field organization
Develop and maintain clear communication strategies to support the North America Retail/Outlet & Coffee Shop teams
Collaborate with cross-functional partners to develop and/or update business processes and create communication strategies
Manage the planning and on-site execution of the Store Manager Conference and other field-related meetings
Partner and maintain our business continuity plan and process
Requirements
Bachelor’s degree preferred
10+ years of relevant work experience including 6+ years of operations experience with a retail focus
Superior computer skills & overall systems savvy, with advanced working knowledge of Word and Excel
Knowledge of Zipline is preferred
Curiosity and a passion to learn and to make an impact
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