Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
About the role
- Customer Success Manager focusing on customer satisfaction and growth at a technology consulting company. Responsibilities include onboarding, account management, and proactive risk mitigation.
Responsibilities
- Customer retention & satisfaction
- Building and developing long-term customer relationships
- Regular review and strategy meetings at both specialist and management levels
- Ensuring target achievement and sustainable value realization
- Proactively identifying risks and initiating appropriate measures
- Managing and coordinating a structured onboarding process
- Introducing and training customers on product features and services
- Management and monitoring of subscription contracts
- Monitoring contract durations, license volumes, and notice periods
- Proactive preparation and conduct of renewal discussions
- Identifying up- and cross-selling opportunities
- Analyzing customer data to derive concrete optimization measures
- Close collaboration with Sales, Consulting, and Project Management
Requirements
- Several years of experience in Customer Success, subscription, or account environments
- Confident and experienced handling of numbers, contract volumes, and recurring revenue
- Strong understanding of subscription models and licensing structures
- Structured, analytical, and process-oriented working style
- Experience working with CRM systems
Benefits
- Health package and Wellpass program
- Company-subsidized pension plan
- Mentorship program
- Flat hierarchies combined with short decision-making processes
- Flexible work-time models (part-time, 4-day week, mobile work, workation, reduced working hours, flextime)
- Continuous development opportunities through ongoing knowledge sharing, knowledge transfer, and internal and external training programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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