Client Success Director managing strategic relationships with top real estate brokerage firms. Elevating client engagement and ensuring measurable value from data - enabled solutions in B2B environment.
About the role
- Customer Success Manager focusing on customer satisfaction and growth at a technology consulting company. Responsibilities include onboarding, account management, and proactive risk mitigation.
Responsibilities
- Customer retention & satisfaction
- Building and developing long-term customer relationships
- Regular review and strategy meetings at both specialist and management levels
- Ensuring target achievement and sustainable value realization
- Proactively identifying risks and initiating appropriate measures
- Managing and coordinating a structured onboarding process
- Introducing and training customers on product features and services
- Management and monitoring of subscription contracts
- Monitoring contract durations, license volumes, and notice periods
- Proactive preparation and conduct of renewal discussions
- Identifying up- and cross-selling opportunities
- Analyzing customer data to derive concrete optimization measures
- Close collaboration with Sales, Consulting, and Project Management
Requirements
- Several years of experience in Customer Success, subscription, or account environments
- Confident and experienced handling of numbers, contract volumes, and recurring revenue
- Strong understanding of subscription models and licensing structures
- Structured, analytical, and process-oriented working style
- Experience working with CRM systems
Benefits
- Health package and Wellpass program
- Company-subsidized pension plan
- Mentorship program
- Flat hierarchies combined with short decision-making processes
- Flexible work-time models (part-time, 4-day week, mobile work, workation, reduced working hours, flextime)
- Continuous development opportunities through ongoing knowledge sharing, knowledge transfer, and internal and external training programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager guiding healthcare providers through onboarding and retaining relationships with Torch. Focused on delivering exceptional customer experience and understanding client needs.
Technical Success Manager responsible for troubleshooting and optimizing platform usage for APAC clients. Collaborating with internal teams and providing consultative guidance in a client - facing role.
Junior Customer Success Officer assisting self - employed individuals with tax questions and support via multiple communication channels. Collaborating with teams to enhance user experience in a startup environment.
Junior Customer Success Officer supporting self - employed users with tax inquiries and product improvements. Engaging in community support, strategy development, and user satisfaction initiatives.
Customer Success Manager engaging with enterprise finance leaders, leveraging AI insights for business value at Sidetrade. Fostering relationships and managing a portfolio of enterprise customers.
Partner Success Manager guiding partners in leveraging Orgvue for transformation projects. Collaborating with internal teams to enhance partner capabilities and project delivery.
Customer Satisfaction Representative enhancing customer experience at Driveway. Acting as liaison between customers and dealerships, with a focus on customer satisfaction improvement processes.
Senior Privacy and Data Protection Engineer at Medtronic focusing on cybersecurity and data privacy for medical devices and infrastructure. Lead the development and monitoring of compliance solutions across teams.
Customer Success Manager driving strategic growth and retention in SaaS company focused on workplace health and sustainability solutions. Building executive - level partnerships and managing key accounts in Sweden.