Hybrid Associate Director, Key Cities Strategy – Operations

at Takeaway.com

• Job title: Associate Director, Key Cities Strategy – Operations
• Job type: Full Time
• Experience level: Senior
• Salary: $156,500 - $194,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Lead growth strategy and execution for key cities' operations at Grubhub. Collaborate with teams to drive market performance and enhance customer experience.

Responsibilities

• Own market-level performance, with full accountability for delivering aggressive growth in customer acquisition, order volume, and restaurant supply.
• Rapidly develop and execute localized strategies tailored to each city’s unique dynamics, ensuring measurable wins while building to sustainable, long-term market leadership.
• Mobilize cross-functional teams (marketing, product, logistics, sales, etc.) to roll out initiatives that quickly improve customer experience and accelerate growth.
• Monitor performance portfolio trends and competitive moves closely, anticipating challenges and acting quickly to stay ahead.
• Operate as the “GM” of your markets—making fast, decisive calls on resources, investments, and priorities to hit growth and P&L targets.
• Deliver regular insights and recommendations to senior leadership that directly influence company-wide strategy.
• Leverage existing analytical tools and work with the Key Cities Strategy team to develop and improve analytical tools.
• Build and deepen relationships with key restaurant partners, campuses, and community stakeholders to solidify Grubhub’s leadership position.

Requirements

• 8+ years of experience in strategy, operations, consulting, business development, or a high-growth environment, ideally with exposure to multi-market management.
• Proven ability to deliver measurable business impact quickly through strategy and execution.
• Strong analytical skills, with the urgency to move from data to decision to action.
• Fierce ownership mentality—thrives in fast-moving, ambiguous situations and doesn’t wait for direction.
• Strong communication and stakeholder management skills, capable of influencing at all levels of the organization.
• Entrepreneurial drive, with a passion for testing bold ideas, scaling high-impact initiatives, and outpacing competitors.
• Genuine curiosity about local market dynamics and customer behavior, with the drive to be “in-market” to understand and shape growth firsthand.

Benefits

• PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Excellent medical, dental and vision benefits, 401k, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Our employees get a weekly Grubhub credit to enjoy.
• At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.