Account Manager at Gravitee managing enterprise relationships and customer satisfaction. Shaping AI - driven digital experiences and collaborating with customers on strategic goals in North America.
About the role
- Team Lead overseeing Account Management team at Just Eat Takeaway.com, enhancing partner relationships and driving performance optimization. Leading strategic customer engagement to maximize success.
Responsibilities
- You lead, develop and motivate your team of Account Managers and foster a performance-driven working environment.
- You set clear objectives, track their execution and ensure your team delivers the best possible support to our partners.
- Together with your team, you act as the primary point of contact for our top partners and develop strategies for sustainable revenue growth.
- You analyze KPIs, identify optimization opportunities and implement measures to improve performance.
- You drive targeted up-selling and cross-selling strategies to further maximize our partners' success.
- You work closely with other departments such as Sales, Marketing and Operations to ensure optimal support for our partners.
- You optimize internal processes to make your team more efficient and successful.
- You use modern tools such as Salesforce and Google Workspace for analysis and strategic management.
Requirements
- Team leadership experience: You have successfully led a team for at least 2 years or are ready to take the next step in your career.
- Strong communication and negotiation skills: You are a persuasive leader with a solution-oriented mindset.
- Commercial acumen: You understand our partners' needs and can excite them about additional products and services.
- Structured and independent working style: You are well organized and maintain an overview even in dynamic environments.
- IT affinity: Experience with CRM systems (e.g., Salesforce) and Google tools (Sheets, Drive, Gmail) is an advantage.
- Hospitality knowledge: Experience or interest in the gastronomy/restaurant industry is a plus.
- Excellent German and English language skills.
- Driving license & willingness to travel: You are willing to support your team on-site within the region.
Benefits
- A competitive compensation package that rewards performance and is complemented by an open feedback culture.
- Company car, mobile phone and laptop.
- A Lieferando Pay credit of €90 per month to have great meals delivered to the workplace.
- A company pension scheme with a 20% employer contribution.
- Opportunities for professional development, such as our Learning Hub, LinkedIn Learning, Bookboon, internal training and online English courses.
- Hybrid working model.
- Participation in our after-work drinks as well as regular team events, charity initiatives and our summer and winter parties.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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