Bilingual Customer Service Representative for Auto Claims supporting customers in English and French. Engaging with inquiries and processing claims while ensuring quality service and support.
About the role
- Support Specialist providing L1-L1.5 support for hardware and applications at Syneos Health. Troubleshooting, guiding users, and enhancing tech solutions for efficient service delivery.
Responsibilities
- Provide L1-L1.5 support offering hardware and application support ranging from how-to, connectivity, functionality, system setup assistance, etc.
- Troubleshoot, analyze, and resolve technical problems to ensure timely resolution, minimizing downtime for end-users while maintaining a professional and patient demeanor.
- Utilize relevant data, facts and tools to investigate and resolve a range of issues within the multiple platforms deployed to the teams.
- Prioritize and organize work to multitask, ensuring that issues are resolved within the timeframes defined by SLAs.
- Provide clear explanations and interpretations of technical issues, offering support and guidance to end-users and colleagues.
- Collaborate with other teams to escalate and resolve more complex problems that require cross-functional knowledge.
- Maintain thorough documentation of all issues, troubleshooting steps, and resolutions to support continuous improvement of the service delivery process.
- Stay updated on new technologies and solutions relevant to the organization's Tech environment to enhance troubleshooting capabilities.
Requirements
- Undergraduate degree, Bachelors preferred
- Experience supporting Windows, Apple devices, Microsoft Suite, Veeva CRM
- Strong interpersonal, multitasking and communication skills a must.
- ITIL Foundation Certificate preferred
Benefits
- supportive and engaged line management
- technical and therapeutic area training
- peer recognition and total rewards program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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