Hybrid Director, Product Operations

at Syneos Health

• Job title: Director, Product Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Belgrade, Serbia

About the role

• Director of Product Operations at Syneos Health managing product teams and data analysis to support business goals.

Responsibilities

• Support our business goals by managing teams of product analysts and managers responsible for collecting and analyzing data to support product decisions.
• Lead the development and execution of the overall product operations strategy to align with business goals.
• Manage teams of product operations managers and analysts.
• Responsibilities include line management, performance management, and professional development for those employees along with interviewing and onboarding new team members.
• Utilize advanced data analysis to drive strategic decisions and optimize product performance.
• Identify and implement innovative processes to enhance operational efficiency and effectiveness.
• Partner with senior leaders across product management, engineering, marketing, and other teams to ensure alignment and successful product operations.
• Oversee the monitoring and optimization of key performance metrics and KPIs.
• Conduct comprehensive market and competitive analysis to guide product strategy and positioning.
• Lead the strategy and optimization of tools and systems used in product operations.
• Manage the budget for the product operations department, ensuring efficient allocation of resources.
• Identify, escalate, and resolve high-impact operational issues.

Requirements

• Degree (BS/BA) in Information Systems or Management, Statistics, Computer Science, Data Science or Engineering, or related field required.
• Ability to think strategically and develop long-term plans to achieve business objectives.
• Strong leadership skills to guide and inspire teams and drive cross-functional collaboration.
• Advanced analytical skills to interpret complex data sets and provide strategic insights.
• Excellent verbal and written communication skills for effective stakeholder engagement and documentation.
• Proficiency with advanced data analysis tools, product management software, and other relevant technologies.
• Strong problem-solving skills to address and resolve complex operational challenges.
• Advanced project management skills to lead and coordinate multiple high-impact projects.
• Flexibility to adapt to changing priorities and work in a fast-paced, dynamic environment.
• Ability to identify and implement innovative solutions to improve product operations.
• Strong understanding of budgeting and financial management to optimize resource allocation.

Benefits

• career development and progression
• supportive and engaged line management
• technical and therapeutic area training
• peer recognition and total rewards program