Global Head of Member Processing overseeing more than 3 million annual transactions ensuring accuracy and timeliness. Leading a large diverse team across multiple locations, collaborating globally to drive service and digital strategy.
About the role
- Lead implementation of Credit AMTF Strategy including Authorization and Real-Time initiatives at Synchrony. Collaborate with multiple teams across various projects for system enhancements and updates.
Responsibilities
- Lead the Implementation for Credit AMTF Strategies including Authorization Real-System Systems and Digital Initiatives
- Design, Build, Test, Implement, Track and Support all Real-Time system changes for authorization, fraud, and teal time credit line increase strategy updates in RAMS/PowerCurve and GESmart
- Collaborate with Fraud and Credit Strategy Teams to understand and finalize requirements
- Perform post-implementation analysis
- Design and Implement changes to support the expansion of the Synchrony digital initiatives across all Wallet, Temp Pass, and Account Lookup functions
- Represent team on other Agile steering committees to influence and develop their epics to include Infrastructure’s priorities
- Work with cross functional teams on various Product and Client Launches
- Interface with Agile teams per SAFe protocol to get stories prioritized and delivered
Requirements
- Bachelor’s degree (Business, IT or Science Related Field)
- SAS/SQL Experience for data analytics
- 3+ years demonstrated success in project management and developing and delivering advanced analytics
- Ability to travel as necessary
- Strong background with Experian PowerCurve
- Experience with Java/Object Oriented coding and debugging
- Experience in working with data warehouse teams to outline and maintain compliant warehouse systems
- Strong background in successful communication with Senior Leadership teams in a clear, concise manner
- Proficiency with Fiserv Systems or comparable
- Strong PC proficiency (Microsoft Suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application
- Green Belt or Black Belt Certified
- Master’s / MBA degree preferred in computer programming, mathematics, economics, finance, business, engineering, or other quantitative fields
Benefits
- Flexibility to work from home near Hubs or come into offices
- Options for in-person engagement activities such as weekly business or team meetings, training and culture events
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