Senior Vice President of M&A driving acquisition strategies and integrations at Synchrony Financial. Leading deal teams and collaborating with executive leadership in a critical role.
About the role
- Global Head of Member Processing overseeing more than 3 million annual transactions ensuring accuracy and timeliness. Leading a large diverse team across multiple locations, collaborating globally to drive service and digital strategy.
Responsibilities
- oversee more than 3 million annual transactions, ensuring accuracy and timeliness across all lines of business
- lead a large, diverse team to maintain or exceed service standards in a fast-paced environment
- manage 400 employees across multiple locations,
- collaborate globally—including with teams in Asia and the transformation group
- partner with peers to drive service and digital strategy
- support the development of a high-performing operations service by fostering team capability, enhancing skills, promoting empathy, and driving effectiveness
- collaborate with business partners and operational leaders to define, implement, and monitor service level agreements (SLAs)
- help build and motivate a resilient team capable of navigating and excelling through periods of organizational change
- leverage automation and digital tools to optimize processes and contribute to a best-in-class cost-to-serve model
- work closely with Strategic Partnerships to support the creation of an integrated service ecosystem that delivers exceptional customer experiences efficiently
- ensure service and operational delivery align with the organization’s brand promise and commitment to customers
Requirements
- Bilingualism (English and French) is an asset
- Proficiency in both languages will be required to support clients from various provinces outside of Quebec
- demonstrates a customer-focused, strategic mindset and a passion for innovation in operational leadership
- proven ability to lead, inspire, and adapt within fast-paced, large-scale environments, managing significant change across multiple regions
- strong collaborator with excellent communication, influencing, and negotiating skills for working with cross-functional and global teams
- adept in process re-engineering, digital transformation, and delivering market-differentiating operational solutions
- exceptionally organized, self-directed, and effective at managing complex projects and making sound decisions
- demonstrates resilience, flexibility, and a commitment to continuous improvement and risk management
- brings strong financial acumen and experience in driving profitability and managing business risk
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada including holidays, vacation, personal, and sick days
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