Customer Strategy & Operations Manager for a healthcare startup empowering Nurse Practitioners. Guiding onboarding and growth of practices to maximize platform value throughout the customer lifecycle.
About the role
- Strategy and Ops Team Lead enabling operational excellence through AI and data at Sword Health. Spearheading projects and mentoring a high-performing team in a hybrid role.
Responsibilities
- Identify and implement opportunities to leverage AI and automation to streamline internal operational workflows and improve program efficiency.
- Own and execute end-to-end strategic workstreams, managing complex resources and timelines to ensure measurable impact on company goals.
- Directly lead and mentor a team of operations specialists, fostering a culture of high performance, continuous learning, and career growth.
- Use advanced data analysis to build frameworks, define performance metrics, and drive evidence-based decision-making at the leadership level.
- Partner with Product, Tech, and Commercial teams to align operational processes with broader business strategies.
- Own departmental headcount and resource planning to ensure cost-optimized growth without compromising quality.
Requirements
- 5+ years of experience in strategy, consulting, or operations within high-growth, technology-driven environments.
- Proven Leadership: Demonstrated experience managing direct reports and leading multidisciplinary teams to deliver complex projects.
- AI and Tech Savvy: A strong track record of using technology and AI tools to drive production-level operational improvements.
- Expert Analytics: High proficiency in SQL, Looker, and advanced Google Sheets to extract actionable insights from complex datasets.
- Systems Thinking: The ability to connect the dots between data, people, and processes to design scalable, long-term solutions.
- Execution Bias: A proactive, hands-on approach with the agility to adapt to shifting priorities in a fast-paced environment.
Benefits
- Health, dental and vision insurance
- Meal allowance
- Equity shares
- Remote work allowance
- Flexible working hours
- Work from home
- Discretionary vacation
- Snacks and beverages
- English class
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