Behavioral Health Network Specialist responsible for practitioner outreach and network recruitment for Horizon Blue Cross Blue Shield in New Jersey. Engaging providers and improving network efficiency.
About the role
- Mission Control Network Technician I monitoring and supporting Switch’s network infrastructure from the Mission Control environment. Responding to alerts, investigating incidents, and coordinating with teams for service restoration.
Responsibilities
- Monitor network infrastructure using approved monitoring and alerting tools.
- Act as the first point of contact for network events and incident investigations.
- Interpret alerts, diagnose issues, and follow documented procedures to restore service.
- Create, update, and manage incident tickets driven by alarms and alerts.
- Perform approved configuration tasks such as port or circuit activations, MAC clearing, and access changes under direction and policy.
- Engage network carriers and internal teams to support incident resolution.
- Document incidents clearly, including actions taken, timelines, and outcomes.
- Follow escalation and notification procedures using sound judgment.
- Provide timely, accurate customer-facing updates related to network incidents.
- Contribute feedback to improve Mission Control tools, processes, and procedures.
Requirements
- 2 or more years of experience in IT, networking, or a related technical support role, or equivalent education and training.
- Foundational understanding of network concepts, topologies, and the OSI model.
- Experience troubleshooting network connectivity and following critical-path resolution steps.
- Familiarity with data center infrastructure and cabling standards.
- Experience using ticketing systems and monitoring tools.
- Comfort using terminal access tools such as SSH, PuTTY, or similar.
- Working knowledge of Microsoft Office applications.
- Network+ , CCST, CCNA, A+, or Security+ certifications are preferred, not required.
Benefits
- Generous Benefits Package - Switch provides medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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