Behavioral Health Network Specialist responsible for practitioner outreach and network recruitment for Horizon Blue Cross Blue Shield in New Jersey. Engaging providers and improving network efficiency.
About the role
- Analista de Redes Nível 3 managing complex incidents and providing advanced client support for a telecom company. Involved in network monitoring, troubleshooting, and cloud projects.
Responsibilities
- Monitor and manage networks using NOC and SOC tools, ensuring high availability and reliability of services.
- Investigate and resolve Level 3 incidents, performing detailed troubleshooting.
- Configure, analyze and optimize routing protocols: BGP, OSPF and MPLS.
- Provide specialized support for SIP telephony, including call analysis, log review and quality of service assessment.
- Work on virtualization and cloud projects, ensuring scalability and redundancy.
- Document processes, incidents and improvements, ensuring knowledge transfer to the team.
- Interact with internal teams, vendors and corporate clients in high-criticality environments.
Requirements
- Bachelor's degree in Telecommunications, Networking, Computer Science or related fields.
- Hands-on experience in telecom operator or ISP environments.
- Advanced knowledge of routing (BGP, OSPF, MPLS).
- Experience with IP telephony (SIP, VoIP) and call quality analysis.
- Experience in network monitoring via NOC and SOC (Zabbix, Grafana, Prometheus, Nagios, Splunk, etc.).
- Knowledge of Cloud (OpenStack, VMware, KVM) and virtualization with Proxmox.
- Experience with Huawei and ZTE equipment and solutions (switches, routers and transmission platforms).
- Technical English for reading and interpreting documentation.
Benefits
- Health and dental insurance.
- Meal/food allowance.
- Training programs and certification incentives.
- Collaborative, innovation-driven work environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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