Senior Consultant Banking contributing to strategic transformation projects in the banking sector. Collaborating with clients to optimize business processes and digital transformation initiatives.
About the role
- CRM Consultant at Suzano focusing on marketplace strategies in São Paulo. Engaging in performance metrics and team collaboration for digital marketing initiatives.
Responsibilities
- Be responsible for structuring, evolving and scaling the CRM strategy for the marketplace, working across the full funnel (acquisition, engagement, retention and reactivation).
- Define, monitor and optimize multichannel CRM campaigns (email, push, WhatsApp, automations, segmentations and journeys).
- Work in an integrated way with other e-commerce teams, supporting and contributing strategically on topics such as paid media, SEO, CRO, commercial performance and customer experience.
- Partner with vendors, sellers, internal teams and stakeholders, ensuring strategic alignment and excellence in execution.
- Monitor performance indicators, perform analyses, generate insights and propose continuous improvements based on data.
- Contribute to building processes, routines and best practices, helping to structure and mature the area.
- Be accountable for meeting targets with short-, medium- and long-term vision, ensuring consistent improvement in results.
- Support e-commerce strategic planning by actively participating in discussions, prioritization and business decisions.
Requirements
- Solid experience in CRM and e-commerce, preferably in marketplaces or complex digital operations.
- Strategic vision combined with strong execution skills and results monitoring.
- Ability to work cross-functionally, going beyond CRM and contributing to other digital performance areas.
- Strong focus on goals, metrics and results; comfortable working with monthly, quarterly and annual objectives.
- Excellent relationship-building, collaboration and teamwork skills; able to work respectfully and constructively with internal teams and vendors.
- Clear communication, professional demeanor and ability to influence stakeholders.
- Proactive, resilient and adaptable profile; comfortable in dynamic, developing environments.
- Positive energy, ownership mindset, responsibility and commitment to delivery.
- Organization, discipline and ability to prioritize in a multi-demand environment.
- Bachelor's degree in Business Administration, Marketing, Engineering, Statistics, Information Systems or related fields.
- Proven experience in CRM (strategy and operations), preferably with Salesforce Marketing Cloud; knowledge of other CRM tools is a plus.
- Experience with e-commerce/marketplace operations.
- Proficiency with Microsoft Office and Power BI; knowledge of SQL/Python and automation tools (e.g., Alteryx) is a differential.
Benefits
- Health benefits: Medical plan, Dental plan and Life Insurance.
- Meal allowance or company cafeteria, Food Allowance for grocery purchases and an additional Food Allowance at the end of the year.
- Private pension plan to help you prepare for the future.
- Remote work is practiced in corporate areas, flexible working hours and a casual dress code.
- Access to courses and e-learning training through our digital learning platform, UniverSuzano.
- Opportunities to participate in many initiatives throughout the year and to become a volunteer in our Voluntariar program.
- Employee discount club with various partner offers.
Job title
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Degree requirement
Tech skills
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