Senior Implementation Manager overseeing BPO client implementations for Support Services Group. Managing project timelines, stakeholder relationships, and process improvements.
Responsibilities
Manage large-scale BPO implementation projects
Develop detailed project plans, timelines, and resource allocation strategies
Act as primary point of contact for internal teams and clients
Identify potential risks and issues and provide solutions
Continuously assess and improve implementation methodologies
Maintain comprehensive project documentation
Requirements
Minimum of 5 years of experience in project management
Strong understanding of BPO operations
Excellent leadership, communication, and interpersonal skills
Advanced project management skills
Problem-solving and critical thinking abilities
Project Management Professional (PMP) or equivalent certification (preferred)
Experience with Agile, Waterfall, or hybrid methodologies
Strong understanding of project management software
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