IoT Service Delivery Manager responsible for customer relationships and service delivery at 1GLOBAL. Coordinate with cross - functional teams to ensure maximum value for IoT clients.
About the role
- Senior Manager, Transportation leading a team focused on operational efficiency in logistics. Collaborating with various departments to enhance delivery and service reliability at SupplyHouse.com.
Responsibilities
- Build out hub and spoke network inclusive of facilities, personnel, and processes
- Supervise and serve as main point of contact for local FC delivery management, drivers, fleet, transportation software, as well as inter-departmental transfer shuttles
- Train drivers and operations staff on adherence to compliance standards
- Develop and implement preventive maintenance schedules to ensure vehicle reliability and longevity
- Ensure compliance with safety standards, regulations, and company policies, including driver training, certifications, and licensing requirements
- Maintain accurate records for audits and inspections, including maintenance logs, insurance documents, and vehicle registrations
- Develop network design requirements driving capacity, efficiency, and cost in our transportation network
- Define metrics to measure transportation performance and drive continuous improvement by identifying ways to streamline processes and reduce non-value added work while maintaining a high level of on-time delivery percentage
- Escalate problems or variance in the information and data to the relevant owners and teams, and follow through on resolutions to ensure they are delivered
- Communicate with both internal and external customers to deliver a high level of customer satisfaction to the end-users of our product(s)
- Ensure vendor contracts are in line with market standards and negotiated for optimum pricing.
Requirements
- High School Diploma or GED Equivalent
- 7-10 years of transportation industry experience
- Fundamental understanding of supply chain and logistics concepts
- Strong problem-solving, time management, communication, multi-tasking, attention to detail, and interpersonal skills
- Experience with routing software, telematics, and fleet management
- Understanding of DOT regulations, safety standards, and industry best practices
- Proficiency in data analytics and reporting
- Ability to travel as needed to driver-facing facilities for hiring, training, and coaching.
Benefits
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
- 401(k) with up to 4% company match
- Paid vacation, sick time, and holidays
- Company-paid basic life insurance and long-term disability
- Discounted auto, home, and pet insurance programs
- Flexible Spending Account (FSA)
- Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
- Company-provided equipment and one-time $250 work from home stipend
- $750 annual professional development budget
- $25 monthly Grubhub credit
- Company rewards and recognition program
- And more!
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