Service Manager managing IT solutions for healthcare clients, ensuring service quality and operational efficiency. Act as key contact for customers, focusing on stable processes and efficient solutions.
About the role
- IoT Service Delivery Manager responsible for customer relationships and service delivery at 1GLOBAL. Coordinate with cross-functional teams to ensure maximum value for IoT clients.
Responsibilities
- Own the overall customer relationship and experience across 1GLOBAL services for assigned IoT and eSIM B2B2C accounts.
- Lead smooth and professional onboarding processes, ensuring customers are set up for long-term success.
- Manage ongoing service delivery, acting as the key point of contact for service-related queries and escalations.
- Coordinate with internal teams (Support, Network Operations, Sales, Product) to resolve issues and improve customer outcomes.
- Conduct regular Service Reviews and performance reporting, identifying and executing Service Improvement Plans as needed.
- Build strong, long-term relationships that drive retention, growth, and advocacy.
- Monitor usage trends and customer health metrics to identify risks and opportunities for expansion.
- Champion the voice of the customer internally to influence product and process improvements.
Requirements
- Experience in a customer-facing role within the telecommunications industry (Mobile, IoT, M2M, eSIM solutions).
- Strong knowledge of telecom service delivery, connectivity platforms, and IoT customer expectations.
- Exceptional interpersonal and relationship management skills.
- Excellent written and verbal communication; capable of delivering clear, impactful updates to both technical and non-technical stakeholders.
- Highly organised, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- Comfortable leading cross-functional initiatives and influencing without direct authority.
- A proactive problem-solver who thrives in a customer-first culture
Benefits
- Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year-on-year under the leadership of successful tech entrepreneurs.
- Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
- Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
- Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
- Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
- International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
- Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
- Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.
- 1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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