IoT Service Delivery Manager responsible for customer relationships and service delivery at 1GLOBAL. Coordinate with cross - functional teams to ensure maximum value for IoT clients.
About the role
- Quality Manager leading quality improvements and regulatory compliance for BD's medical technologies. Developing assurance programs and managing supplier quality across multiple sites with oversight responsibilities.
Responsibilities
- Develop, maintain, and oversee EMI wide quality assurance programs, policies, and procedures.
- Harmonize quality management system (QMS) processes across EMI plants to ensure consistency.
- Support EMI sites during internal, external, and regulatory audits; conduct site visits and provide audit preparation.
- Assist plants in defining and implementing quality system best practices.
- Lead manufacturing quality initiatives and drive timely resolution of quality issues.
- Manage product realization activities including line transfers and New Product Development (NPD) introductions.
- Ensure manufacturing readiness for design & manufacturing transfers.
- Support EMI plants with supplier oversight and manage related nonconformance investigations.
Requirements
- Bachelor’s degree in Engineering, Quality, Life Sciences, or related field.
- Minimum 5 years of experience in Quality Engineering, Supplier Quality or similar roles, in areas like Electromechanical Instrumentation and Quality Assurance.
- Minimum 5 years of experience leading a team.
- Demonstrated expertise in manufacturing processes, quality systems, and product realization workflows.
- Strong experience with design controls, process validation, and NPD/NPI integration to manufacturing.
- Lead Auditor certification (ISO 9001, ISO 13485, or equivalent).
- Background working with CMOs and external suppliers.
- Strong analytical and problem-solving skills with demonstrated root-cause expertise.
- Excellent verbal and written communication skills across multiple levels of the organization.
- Strong project management skills; able to manage multiple priorities in a fast-paced environment.
- Ability to influence cross-functional partners and drive alignment across diverse teams.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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