Assistant Manager at Super Star Car Wash leading car wash operations and team coaching. Drive compliance and customer satisfaction while ensuring a safe and productive work environment.
Responsibilities
Execute opening and closing duties following designated procedures
Ensure compliance with all local, state, and federal laws, rules, regulations, and company policies
Manage and coach team to drive company initiatives and exceed KPIs
Monitor and manage Quality Control factors, including customer experience, product & service standards, scheduling, and labor cost control
Ensure a safe environment for employees and customers by enforcing safety procedures
Identify and report safety or maintenance issues to management
Provide friendly, professional service to exceed customer expectations
Handle vehicles with extreme care to ensure customer satisfaction and trust
Maintain a clean and organized property at all times
Perform location cleanliness tasks such as sweeping, replenishing supplies, mopping, cleaning, and minor landscaping work as directed by leadership
Facilitate and assess damage claims
Learn and implement the company’s coaching and training model
Communicate effectively with employees, customers, peers, and management at all levels
Motivate employees to perform job tasks efficiently and effectively
Support company initiatives, including marketing, promotions, sales, customer service, and talent management efforts
Requirements
High school diploma or GED equivalent
Must be at least 18 years of age
2+ years of supervisory experience leading teams
Ability to transfer to other locations within the designated district
Ability to successfully pass a criminal background check
Adaptability: Thrive in a fast-paced, outdoor environment
Communication: Excellent verbal and interpersonal skills
Flexibility: Willingness to work outside and adapt to various weather conditions
Ability to work a schedule that may vary based on business needs, full-time schedule to include days, evenings, weekends and holidays
Benefits
Excellent Medical / Dental / Vision for full-time employees after waiting period
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