Service Delivery Manager at Aspire Lifestyles managing service delivery to clients in lifestyle services. Responsible for ensuring client satisfaction and upholding service level agreements through leadership and strategic execution.
About the role
- District Manager responsible for driving sales and operational excellence across multiple stores for New Balance. Leading a customer-first culture and visual merchandising execution in key markets.
Responsibilities
- The District Manager, Inline Stores is responsible for leading a portfolio of full-priced locations to achieve sales goals, drive operational excellence, foster a customer first culture, while elevating brand standards.
- This role drives business performance through strategic leadership, talent development, and visual merchandising execution across the district.
- Establish plans that drive sales to achieve budget by fostering a service obsessed environment, prioritizing customer engagement and merchandise presentation.
- Analyze the business to drive KPI results and build strategies to optimize business outcomes.
- Operate with an ownership mindset, assessing business metrics through market/store performance reviews with the team to positively impact the P&L.
- Drive operational efficiency through inventory control, expense and payroll management.
- Identify opportunities for growth, innovation and operational efficiency.
- Ensure compliance with company policies and local regulations, including safety and security programs.
- Lead, coach, and develop Store Managers to build high-performing teams and an engaging work environment.
- Build a talent pipeline to support associate aspirations and future business growth.
- Ensure training, coaching, and development are in place to deliver elevated customer experience through selling skills and product knowledge.
- Collaborate cross-functionally with key business partners to identify and solve business challenges.
- Oversee the implementation of visual merchandising strategies and standards to align with brand campaigns, seasonal transitions and product launches.
Requirements
- Progressive multi-unit leadership experience, ideally in footwear, apparel, or specialty retail.
- Bachelor’s degree in business, retail or related experience.
- Proven success in leading teams, driving sales and executing visual merchandising strategies.
- Experience modeling and instilling an elevated customer experience.
- Passion for innovation, and brand story telling.
- Proven ability to develop, promote, and retain top talent.
- Strong business acumen; including, retail math and P&L responsibility.
- 50% travel required.
- Ability work weekends and evenings when necessary based on business needs.
Benefits
- Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly.
- New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K.
- We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally.
- You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
- Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
- Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
- Flexible Work Schedule.
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