Assistant Store Manager responsible for driving sales and providing customer service at Lids store. Ensuring compliance with company policies and visual merchandising standards while training staff.
About the role
- General Manager responsible for food and beverage operations at a travel plaza restaurant. Leading team to achieve targets, foster positive customer relations, and maintain performance standards.
Responsibilities
- Managing the overall day-to-day operations and profitability of a food and beverage concept located inside of a travel plaza on a major highway
- Operating an assigned quick service restaurant (QSR) and leading a dedicated team that achieves or exceeds the targeted financial and performance metrics
- Leading the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards
- Maintaining operating budgets, inventory controls, food and labor costs, gross profit, and reporting
- Ensuring the QSR consistently meets or exceeds brand standards and food safety requirements
- Fostering an engaging work culture of learning, development, and recognition
- Recruiting, developing, and retaining a strong team to ensure appropriate staffing levels
- Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team
- Monitoring and enforcing cash handling policies and procedures
- Ensuring compliance with company policies & procedures along with local, state, & federal laws
- Addressing customer needs and resolving issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships
- Working collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance
- Maintaining seamless, cooperative relationships with business partners, vendors, and the communities
Requirements
- High school diploma or general education development (GED) equivalent
- 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
- Ability to operate in and lead a team in a fast-paced environment
- Demonstrates team management, delegation and issue resolution skills and the ability to multi-task
- Uses judgment and discretion to resolve less routine questions and problems
- Proven ability to drive profitable growth while improving customer and associate satisfaction
- Proficient computer skills
- ServSafe Certification
Benefits
- Flexible Schedules
- Medical/Dental/Vision Insurance
- Paid Time Off
- 401 (k) with Company Match
- Earned Wage Access
- Pay on Demand
- Education Assistance
- Employee Referral Bonus
- Meal Discount
- Pet Insurance
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