Quality Section Manager leading quality strategy execution and managing technical teams at Mondelēz International in DACH region. Ensuring compliance with quality and safety regulations.
About the role
- Assistant Manager leading teams at Super Star Car Wash in Colorado Springs. Managing operations and ensuring compliance while delivering excellent customer service in a fast-paced environment.
Responsibilities
- Execute opening and closing duties following designated procedures.
- Ensure compliance with all local, state, and federal laws, rules, regulations, and company policies.
- Manage and coach team to drive company initiatives and exceed KPIs.
- Monitor and manage Quality Control factors, including customer experience, product & service standards, scheduling, and labor cost control based on historical performance and seasonality.
- Ensure a safe environment for employees and customers by enforcing safety procedures.
- Identify and report safety or maintenance issues to management.
- Provide friendly, professional service to exceed customer expectations.
- Handle vehicles with extreme care to ensure customer satisfaction and trust.
- Maintain a clean and organized property at all times.
- Perform location cleanliness tasks such as sweeping, replenishing supplies, mopping, cleaning, and minor landscaping work as directed by leadership.
- Facilitate and assess damage claims.
- Learn and implement the company's coaching and training model.
- Communicate effectively with employees, customers, peers, and management at all levels.
- Motivate employees to perform job tasks efficiently and effectively.
- Support company initiatives, including marketing, promotions, sales, customer service, and talent management efforts.
- Contribute to team success by completing related tasks as needed.
- Perform other duties as assigned by management.
Requirements
- High school diploma or GED equivalent
- Must be at least 18 years of age
- 2+ years of supervisory experience leading teams
- Ability to transfer to other locations within the designated district
- Ability to successfully pass a criminal background check
- Adaptability: Thrive in a fast-paced, outdoor environment
- Communication: Excellent verbal and interpersonal skills
- Flexibility: Willingness to work outside and adapt to various weather conditions
- Schedule: Ability to work a schedule that may vary based on business needs, full-time schedule to include days, evenings, weekends and holidays
Benefits
- Excellent Medical / Dental / Vision for full-time employees after waiting period
- STD, LTD and Life Insurance Options
- 401(k) eligibility after 2 months of service
- Free unlimited car washes
- Tuition reimbursement (full-time employees)
- Referral Program with $150 payout
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