Customer service representative assisting Erste Bank & Sparkassen with transaction inquiries. Responsible for scheduling appointments and supporting customers via multiple channels.
About the role
- Dispatch Support Specialist managing routing changes and driver issues for logistics company. Assisting drivers and resolving customer service tickets overnight while maintaining documentation.
Responsibilities
- Implement and manage routing changes as needed, such as reallocating routes among available drivers.
- Address and resolve issues drivers encounter overnight, providing assistance and guidance.
- Monitor the CMS Stocking dashboard and notify drivers about inventory issues.
- Manage and resolve customer service tickets after 5pm for common issues.
- Maintain accurate records of routing changes, driver issues, and customer service tickets.
Requirements
- Previous experience in dispatch, logistics, or customer service roles.
- Experience in a support role for delivery or logistics companies is a plus.
- Access To:
- - Salesforce
- - CMS
- - Zendesk
- Strong problem-solving and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficient in using dispatch software and customer service ticketing systems.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
- A laptop will be provided by the company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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