Sr Manager leading IT Infrastructure at NFPA focused on reliability, security, and performance. Overseeing hybrid on - premise and cloud infrastructure while managing a dedicated team.
About the role
- IT Helpdesk Intern providing L1 technical support at Super.com, assisting team members with hardware and software needs. Opportunity to grow and learn within a collaborative environment in Toronto.
Responsibilities
- Provide L1 support for hardware and software needs through a ticketing system
- Resolve issues for team members via slack or in person
- Track issues and resolutions
- Guide team members through the troubleshooting process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems in service management software
- Pass on any feedback or suggestions by team members to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Assist in management of identity and access management in accordance with established policies and procedures
- Identify the optimum solution based on the issue and details provided by team members
Requirements
- Solution focused with excellent communication skills
- Basic technical aptitude and fundamental comprehension of information technology, including but not limited to:
- Windows OS
- Mac OS
- Google Workspace & Office 365
- Knowledge of how to diagnose and resolve basic technical issues
- Fluency in English
- Customer-oriented and cool-tempered
- Propensity to work under pressure with a large workload
- Has IT, Computer Science or relevant field experience
Benefits
- Home Office Setup Allowance: $300 one-time
- Friday UberEats Allowance: $25/week
- Learning & Development Allowance: $300/ per term
- Fitness/Wellness Allowance: $120/per term
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