Senior Support Engineer resolving complex technical issues at FintechOS. Collaborating with engineering teams and ensuring client satisfaction in a hybrid work environment.
About the role
- Support Engineer Microsoft managing and improving Windows client infrastructure for a leading IT service provider in Europe.
Responsibilities
- Responsible for client management in day-to-day operations
- Administration and maintenance of the Windows 11 environment
- Patch management and ensuring smooth update operations
- Application management, including deployment, updates, and troubleshooting
- Contribute to process development, approvals, and test scenarios
- Introduction and optimization of workplace / modern workplace solutions
- Assist in the implementation of new tools and standards
- Collaborate with internal departments (no external customer contact)
Requirements
- Solid experience in client management
- Excellent knowledge of Windows 11
- Proficient with Microsoft 365 (O365)
- Good knowledge of patch and application management
- Structured working style and understanding of IT processes
- Team player with a hands-on mentality
- Fluent in German, at least C1
Benefits
- Attractive salary: approx. €72,000 per year
- Flexible work: only 1 day per week on-site in Freiburg
- Modern working environment and exciting IT projects
- Opportunity to shape and develop new processes and tools
- Collegial team and short decision-making paths
Job title
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